Refund Policy

Fair and transparent refund terms for NexifyHosting services

Last updated: January 2025
24-Hour Money-Back Guarantee
We stand behind our service quality with a full satisfaction guarantee

All new customers are eligible for a full refund within 24 hours of their initial purchase, no questions asked. This guarantee applies to all hosting plans and VPS services.

Guarantee Coverage:

  • • All Minecraft hosting plans (Starter, Professional, Enterprise)
  • • VPS hosting services
  • • Discord bot hosting
  • • Any additional services purchased
System Error Protection
When technical issues occur on our end, you have two options

If you experience service disruptions due to system errors, hardware failures, or other issues on our infrastructure, you can choose between:

Option 1: Full Refund

  • • Complete refund of affected billing period
  • • Processed within 3-5 business days
  • • Refunded to original payment method
  • • No questions asked

Option 2: System Transfer

  • • Migration to a different server/node
  • • Complete data preservation
  • • Priority technical support
  • • Extended service credit for downtime

System Transfer Process:

1
Issue Assessment
2
Data Backup
3
Server Migration
4
Service Restoration
Refund Eligibility
Conditions that qualify for refunds

Eligible Situations:

  • Service unavailable for more than 4 hours due to our infrastructure
  • Hardware failures affecting server performance
  • Network connectivity issues on our end
  • Data loss due to system errors (with proof)
  • Billing errors or duplicate charges
  • Service not delivered as advertised

Non-Eligible Situations:

  • User-caused server issues or misconfigurations
  • Violation of Terms of Service
  • Requests after 30 days from billing date
  • Third-party software or plugin issues
  • Change of mind after 24-hour guarantee period
  • Partial month refunds (except for system errors)
Refund Process & Timeline
How to request a refund and what to expect
1

Submit Request

Contact support with refund request

2

Review

We review your case within 24 hours

3

Approval

Eligible refunds are approved

4

Processing

Refund processed in 3-5 business days

Required Information for Refund Requests:

  • • Account email address
  • • Server ID or service details
  • • Reason for refund request
  • • Supporting documentation (if applicable)
  • • Preferred refund method (original payment method or account credit)
Request a Refund
Get in touch with our support team

Email Support

Primary contact method

support@nexifyhosting.com

Live Chat

Available 24/7

Open Panel

Priority Support

For urgent issues

Status Page

Response Time: We aim to respond to all refund requests within 24 hours. Complex cases may take up to 48 hours for full resolution.

Legal Information
Important terms and conditions

Refund Method:

Refunds will be processed using the same payment method used for the original purchase. In cases where this is not possible, we may issue account credit or use an alternative method agreed upon with the customer.

Currency and Processing:

All refunds are processed in Euros (EUR). Exchange rate fluctuations are not our responsibility. Processing times may vary depending on your payment provider.

Data Retention:

Upon refund approval, your service will be terminated and all associated data will be permanently deleted within 7 days. Please ensure you have backed up any important data before requesting a refund.

Dispute Resolution:

If you disagree with our refund decision, you may escalate the matter to our management team. We are committed to fair resolution of all disputes and will work with you to find a satisfactory solution.

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